TMR processing timeframes for multi-combination RTOs

Application

New RTO applications

TMR will decide on new RTO applications within 20 business days of submission. This timeframe may be extended if the RTO is required to make minor amendments to the submission. If the RTO submits an application that requires major amendment (for example, missing documents, incomplete or incorrect information), the application will be rejected and the RTO will be required to resubmit, at which time the decision timeframe will reset.

New RTDP applications

TMR will decide on new RTDP applications within 15 business days of submission. This timeframe may be extended if the RTO is required to make minor amendments to the submission. If the RTO submits an application that requires major amendment (for example, missing documents, incomplete or incorrect information), the application will be rejected and the RTO will be required to resubmit, at which time the decision timeframe will reset.

Amendments

Deed amendments to add a driver trainer

TMR will decide on applications to amend the deed to add a driver trainer within 10 business days of submission.

Deed amendments to remove a driver trainer or RTDP

TMR will decide on applications to amend the deed to remove a driver trainer or RTDP within 5 business days of submission.

Other requested Deed amendments

Should an RTO requesting an amendment to the Deed (other than those outlined above), TMR will provide an estimated timeframe for response within 5 business days of the request being received. This timeframe may vary based on the complexity of the request, and whether TMR considers it necessary to obtain legal advice.

Audit

Notification of audit

TMR will notify RTOs to schedule a routine audit at least 5 business days in advance. TMR may also undertake unscheduled audits at any time based on risk. These audits may be notified to RTOs in advance or upon commencement.

Requests for records and other information

During audit, TMR will provide RTOs with a reasonable timeframe to provide requested records or information. This timeframe will vary depending on the scope of and volume of information requested but will not exceed 3 business days.

Completion of audit

Audits will be completed within 20 business days of commencement. In exceptional circumstances (for example, a large number of records, large number of RTDPs, visits to multiple sites required), this timeframe may be extended. In this case, the extended timeframe will be communicated with the RTO once the exceptional circumstance becomes known.

TMR will provide RTOs with an audit report within 15 business days of audit completion.

Where non-compliance is identified at audit, requiring a Corrective Action Plan (CAP), TMR will notify the RTO at the time of providing the audit report. The RTO will be provided with 3 business days to provide a response detailing their proposed corrective actions and timeframes. Within 5 business days of this response, TMR will provide the RTO with approval of the CAP or will request amendments be made.

Where critical issues are identified at audit that require escalation to a delegate of the TMR chief executive, the RTO will be notified of these issues at the time of providing the audit report. The RTO will be provided with 5 business days to provide a response to TMR outlining any information the delegate should consider in making a decision. Within 15 business days of this response, TMR will notify the RTO of the delegate’s decision. This may be to take no further action, to issue a CAP, to propose a modification to the deed, or to terminate the deed.

Where possible and safe, the above processes will be followed, however where serious public safety or public interest issues are identified, TMR reserves its right under the Deed to terminate the Deed immediately.