Key action 3: Culturally responsive services
Over the next two years, Queensland Government agencies will improve their cultural responsiveness by undertaking an audit of critical areas of service delivery (funded or directly delivered). As per the Queensland Multicultural Policy, activities in this section should link to one or more of the following high-level outcomes:
- Improved knowledge about customers’ diversity.
- Culturally capable services and programs.
- A productive, culturally capable, and diverse workforce.
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Agency activities supporting Key action 3 |
Progress status for 2023–24
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Outcomes achieved for people from culturally and linguistically diverse backgrounds |
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Implement an Access and Inclusion Index assessment to measure the accessibility and inclusion of our products and services to develop a road map to improve and to enhance our service delivery. |
Delivered |
TMR completed the 2022 Australian Disability Network (ADN) Access and Inclusion Index self-assessment. In 2024, TMR has committed to and is currently undertaking the Index formal assessment which is independently assessed by ADN in early 2025 |
- Last updated
- 1 October 2024