The strategy

This Strategy and Action Plan builds on the foundations and successes of TMR’s first accessibility and inclusion strategy launched in 2020 and subsequent Action Plan in 2022. This strategy and action plan goes further to dismantle the physical, communication and attitudinal barriers people experience with Queensland’s transport network. We know that accessibility is more than just meeting the needs of people with disability. It creates inclusive, intuitive, and dignified experiences for all customers and employees.

We want to embed systemic change and commit to improved processes, increased capability, and inclusive mindsets by systemising our approach to embed accessibility principles, processes and standards into how inclusive products, services, infrastructure, information, and workplaces are created.

This strategy and action plan brings TMR’s purpose to life in a practical and meaningful way. All actions are new or enhanced transformative actions. We have radically prioritised the actions to make sure they have maximum impact during 2025–2027.

• Co-designing with our stakeholders
• Key concepts underpinning this Strategy