Co-designing with our stakeholders

This strategy and action plan are relevant to all Queenslanders, including:

• All users of transport products, services, information, and infrastructure.
• Partners and contractors delivering services with or on behalf of TMR.
• Employees of TMR.

A comprehensive consultation and co-design process was used as the basis for developing this strategy and action plan and included:

• 3372 survey responses (2452 customers, 837 employees, 83 delivery partners)
• More than 200 participants in face-to-face co-design during 2024:
  • 24 focus groups across Queensland.
  • Sensemaking workshop with ~50 people from the focus groups.
  • Targeted conversations with strategic leaders and delivery partners.

The social benefits/impact of transport was evident through the co-design. The overarching message from customers and employees was that equity, accessibility and inclusion in transport is crucial to:

• Meeting people’s basic needs like housing, jobs, education, and healthcare
• Enabling wellbeing by connecting family, friends, and communities.