Operator accreditation training notice

When Operator accreditation training must be completed

The Department of Transport and Main Roads, Road-Based Passenger Transport Operator Accreditation Training Course is a mandatory requirement for obtaining operator accreditation.

If we determine that an accredited operator poses a safety risk, we may also require the operator to complete training when renewing their accreditation.

Who must complete operator accreditation training

At least one person listed on the operator accreditation application form must complete the training. This could include:

• an individual applicant
• a member of a partnership
• a person listed on the Certificate of Incorporation
• an office holder of an incorporated association.

More than one person listed on the application form can complete the training if desired.

Who can access operator accreditation training

Access to the training is available to:

• existing accreditation holders
• new applicants
• partners
• office holders
• key operational staff nominated by the accreditation holder.

How to access the operator accreditation digital training

New applicants who complete the F2982, Operator accreditation application form in full will automatically be granted access to the training after submitting their application at a local transport and motoring service centre.

Existing operator accreditation holders should complete the training request section of the F2982, Operator accreditation application and email or post it to their local passenger transport office.

Once your application has been submitted, you will receive an email containing a link to access the training.

Recognition of prior learning and other courses completed

Completion of the Operator Accreditation Training Course is a mandatory requirement for obtaining operator accreditation. Training delivered by other individuals or organisations will not be recognised.

To ensure training remains current and relevant, the department may periodically update the Operator Accreditation Training Course. These updates are essential to support operators and their drivers in providing safe and compliant services. As a result, we may not recognise completion of the course if it was undertaken as part of a previous version of the training.

References

Transport Operations (Passenger Transport) Act 1994

• Section 11: Purpose of operator accreditation, including ensuring operators meet prescribed requirements.
• Section 14: Requirement about operator accreditation.
• Section 17: Grounds for refusal of accreditation or renewal, which may include failure to meet training requirements.

Read the full Passenger Transport Act on the  Queensland Legislation website.

Transport Operations (Passenger Transport) Regulation 2018

• Section 18B – Applicants must complete training.

Read the full Passenger Transport Regulation on the  Queensland Legislation website.