Key actions

Accessible products and services

Provide accessible services for customers to seamlessly navigate the transport network.

Customer feedback

Passenger transport usage

2 years

Personal and Community Support

Accessible and inclusive communications

Provide accessible and inclusive communications to customers by developing a TMR Accessible Communications Policy, adhering to TMR Accessible Communications Guidelines, providing a range of communication formats including Easy Read and Auslan where possible, developing forms with a new accessible design, and ensuring compliance with WCAG 2.2AA standards.

Channel audits

Customer Feedback

WCAG 2.2 AA Compliance

Ongoing

Personal and Community Support

Recruitment and selection

Increase employment of people with disability through inclusive and accessible recruitment strategies, reduction of red tape, identified roles and targeted communication activities.

Employee Feedback

Departmental EEO Data

1 year

Employment and Financial Security

Personal and Community Support

Employee experience

Improve the experience of employees with disability by conducting research with employees to understand current barriers, updating the Workplace Adjustment Procedure and managing the Accessibility and Inclusion Advocacy Network.

Research Findings

Employee Feedback

EEO Data

2 years

Employment and Financial Security

Personal and Community Support

Community Attitudes

Employee training and development

Deliver a range of training across the organisation to develop capability around key areas (co-design, digital accessibility, human rights, anti-discrimination, unconscious bias) and build a strong culture of accessibility and inclusion.

Employee Feedback

Training participation

2 years

Community Attitudes

Design research, policy and guides

Conduct specific transport research into accessible design and develop policies and guidelines to support the implementation of universal design and the creation of inclusive precincts.

Research Findings

Resource development

2 years

Inclusive Homes and Communities

Safety, Rights and Justice

Infrastructure, vehicles and precincts

Deliver accessible transport infrastructure and create inclusive precincts to support connected and integrated journeys.

Customer feedback

Infrastructure upgrades

2 years

Inclusive Homes and Communities

Safety, Rights and Justice

Disability Community Engagement

Engage with the people with lived experience of disability to assist with projects and business as usual activities including co-design activities, research, user testing, communication activities, speaking events and training.

Customer feedback

Engagement activities

Ongoing

Employment and Financial Security

Community Attitudes

Social Change Campaigns

Develop social change campaigns and communications around the experience of people with disability, new accessible design features and passenger transport accessibility to raise awareness of the experience and promote positive behaviours across the transport network.

Customer feedback

2 years

Community Attitudes

Community Research

Conduct a range of research to understand the experience of people with disability traveling on the transport network, the social inclusion factors of public transport and the community benefits of accessible and inclusive transport.

Research findings

2 years

Inclusive Homes and Communities

Safety, Rights and Justice