This information applies to accredited operators and outlines their obligation to meet driver training requirements. For the training of drivers of taxis, limousines, and booked hire vehicles, refer to the personalised transport driver training webpage for requirements.
Driver training under the repealed standard
If you had started providing a driver introductory training or the documented training program under the old (repealed) standard, and the training has not been completed on February 20, 2026, you may continue providing training to that driver as though the repealed standard was still in effect. In other words, you don’t have to change to the new training material if you are part way through providing the training for that driver.
But for any new drivers who start after February 20, 2026, you will need to train them using the new training material.
When driver training must be done
Operators providing road-based public passenger services must ensure that their drivers are complete both introductory training and supplementary training. All new drivers to your service must complete introductory training, even if they have previously driven for other operators.
- Introductory training must be completed before a person begins driving a vehicle used to provide the service.
- Supplementary training must be completed within 2 months after the introductory training.
To ensure you continue meeting your safety responsibilities as an operator, you may need to provide ongoing or additional training to keep your drivers up to date with any changed or new requirements.
Who must do the driver training
The following individuals must do the driver training:
- Drivers: every person who will drive a vehicle used to provide the service must do both introductory and supplementary training.
- Operators who drive: if the operator also drives a vehicle used to provide the service, they must do both introductory and supplementary training.
What driver training must include
Introductory training
All new drivers to your service must complete introductory training, even if they have previously driven for other operators.
Introductory training must provide the driver with an overview of their legislative obligations under the Act. The training must ensure that the driver can meet safety and compliance requirements before first driving a vehicle used to provide the service. Introductory training should include, at a minimum, information to ensure the driver:
- has access to the safety management plan for the service
- is aware of their responsibilities under the safety management plan
- has been given sufficient information and instruction to enable them to provide the service safely
- has been given information and instruction to enable them to meet their legislated obligations.
Supplementary training:
Supplementary training should deepen the driver’s understanding of legislative obligations and build on the introductory training. For example, supplementary training could include but is not limited to:
- conducting pre-trip inspections
- eliminating driver fatigue
- the obligation to provide honest and accurate fatigue management information
- reporting a new hazard
- safe operation of a vehicle
- anti-discrimination awareness
- disability awareness.
Driver training must cover important topics to ensure drivers understand their responsibilities and stay safe on the road. The Driver authorisation responsibilities webpage outlines driver obligations that must be included in your training.
Driver training should also include information about safety duties for drivers which are explained on the Safety management framework for road-based public passenger services webpage.
Additionally, training must address the risks of driver fatigue and the importance of proper record keeping, which are explained under Managing driver fatigue on the Operator accreditation responsibilities webpage.
Training delivery
Operator accreditation holders can deliver the training themselves or arrange for a professional trainer to provide the training program. However, the operator is responsible for ensuring the training program properly covers driver obligations under passenger transport laws.
Record keeping
Operator accreditation holders must make and keep records of evidence that a driver has completed both introductory training and supplementary training.
Example evidence of training might be a training book showing the date, time and place the driver was given introductory and supplementary training.
References
Transport Operations (Passenger Transport) Act 1994
- Section 67Q(2)(g): Duty to provide sufficient information, training, and instruction to drivers to ensure safe service provision.
- Section 67Y: Regulation may impose additional duties or requirements about fatigue management.
Read the full Passenger Transport Act on the Queensland Legislation website.
Transport Operations (Passenger Transport) Regulation 2018
- Section 18J: Requirements for driver training, including introductory and supplementary training obligations.
Read the full Passenger Transport Regulation on the Queensland Legislation website.
