Access and inclusion change initiatives in progress

A range of ideas that emerged during the co-design process are also already underway in TMR. For example:

People told us they want real-time and easier to understand information to make it easier to navigate and plan.

Current TMR initiatives:

• Simpler, more legible network signage.
• A new customer journey planner app is in development and will provide more accurate information for people to plan seamless door-to-door journeys.
• A new network map has been released to make it easier to understand, navigate and plan on the SEQ transport network.
• Proof of Concept trials of digital products are underway, including the See Me digital bus hailing system and Electronic Paper technology to display real-time timetable, route, temporary service changes, interruptions and other updates at bus stops.

People told us that cost presents barriers to many across all areas of transport.

Current TMR initiatives:

• 50 cent fares.
• Wheelchair accessible taxi driver incentive lift payments increased from $20 to $25.
• TMR has commissioned research to understand the behavioural impact of the introduction of a 50 cent public transport fare across Queensland, the impact it has on road congestion, and the implications of the low fares on cost of living.

People told us that new, accessible infrastructure is making a difference. There are big differences between new and old stops, stations and vehicles, roads, and active transport options.

Current TMR initiatives:

• Station accessibility upgrades across the network feature new lift-accessible footbridges, fully raised full-length platforms, and extended platform shelters, upgraded customer facilities like accessible toilets, disability-compliant ticket windows and gates, improved seating, hearing augmentation loops, tactile floor indicators, new wayfinding signage, information screens and better security through CCTV and lighting upgrades.
• New Cross River Rail, Gold Coast Light Rail expansion and the new Direct Sunshine Coast.
• 65 new fully accessible trains under construction through the Queensland Train Manufacturing Program to increase fleet numbers.
• More than 400 new buses are being procured through the first stage of the Zero Emission Bus Program.

People told us that unreliable services affect every aspect of the customer experience. Frequency matters. Poor availability of taxis and rideshares, or drivers cancelling bookings for people with a disability is a significant problem. Connectivity through active transport routes is valued.

Current TMR initiatives:

• Increased connectivity through new active transport links.
• On-demand transport trials.
• Removing level crossings to improve road congestion.
• Accessible Taxi Services Working Group to improve accessible taxi service levels.
• New trains and buses will increase the fleet and improve reliability.