Our journey

Accessibility and inclusion (A&I) of the transport network has been continuously improving over decades, from the introduction of accessible taxis and the Taxi Subsidy Scheme in the 1980s, the first accessible bus in the 1990s, the establishment of the National Travel pass and DSAPT in the early 2000s, and the establishment of TMR’s Accessible Reference Group in 2014.

In 2018, TMR established a dedicated unit to accelerate change, to focus on accessibility and inclusion in a human rights framework, and to develop a systemic approach to improve accessibility and inclusion across TMR’s products, services, information, infrastructure, workplaces and work practises.

Tranche 1 – Initiate change

Commit to prioritising accessibility and inclusion.

• 2018: Accessible Transport Network (ATN) established to progress TMR’s increased focus on accessibility and inclusion.
• 2020: Human Rights Act 2019 comes into force.
• 2020: TMR’s first Accessibility and Inclusion Strategy is published.
• 2021: Co-designed and created the Easy Read Style Guide, icons and photography suite, now used across Queensland Government.

Tranche 2 – Embed our guiding principles

Embedding accessibility in all that we do.

Developing cultural attitudes and critical capabilities.

• 2022: Co-designed and released the Accessible Communication Guideline, Accessible and Inclusive Design Guide and Accessible Facilitation Guide.
• 2023: Public Sector Act 2022 comes into force with a new focus on equity and diversity in the public service.
• 2024: New Accessibility and Inclusion Strategy, accessible form template and social media campaign co-designed with customers, employees and delivery partners.
• 2024: TMR’s first accessible QTRIP released.
• 2024: TMR’s Equity and Diversity Plan launched.
• 2025: Move Together hidden disability social media campaign live.
• 2025: TMR Universal Design Policy Framework implemented.
• 2025: Accessible and inclusive forms rolled out.
• 2026: Accessible and Inclusive Transport Precincts Design guidance implemented.

Tranche 3 – Grow our reach

Being a leader in accessible and inclusive transport. 

• 2026: A&I Capability Uplift.
• 2027: Accessibility and Inclusion Advocacy Champion Network embedded across TMR.
• 2027: Moving Together to Connect Queensland fully implemented and embedded across TMR.
• 2030: Continue to improve accessibility of transport infrastructure and services to support the Olympics and Paralympics.
• 2032: Brisbane Olympics and Paralympic Games – a fully accessible and car-free Games.