Incorrect inspection certificates and reports

If an approved examiner creates a failed inspection report that includes incorrect details, or should have been a passed inspection:

• A new inspection report must be created for the vehicle with the correct details in Inspection Certificates Online (ICO).
• The incorrect inspection will remain in ICO as a failed inspection and will automatically be closed in 14 days.
• If the incorrect inspection report has been issued to the customer by the AIS, the customer must be advised that the inspection report is invalid and should be destroyed or returned to the AIS.

If an approval holder approves an inspection that includes incorrect details, or approves a passed inspection that should have been failed, the certificate must be cancelled. Inspection certificates must not be cancelled for any other reason.

Cancel a certificate or inspection report

1. Log in to ICO with your email and password.



2. Click Vehicle Inspections Records from the main menu.
   

   

3. Search for the inspection record using the inspection certificate number or vehicle registration number.
   

   

   • You can sort the vehicle inspection record columns by clicking the column headings and using the arrows to change the sort order.
     

     

   • Only 100 inspection records are displayed at a time. Click Load Next 100 Records to move to the next page of records.
     

     

4. You can also search the AIS inspection records using the Advanced Search tab by using:
   • Vehicle Identification Number (VIN)
   • Chassis number
   • Plate number
   • Inspection Record Number.
     

     

5. Click the CANCEL button of the incorrect vehicle inspection record. The status will then change to CANCELLED. Once an inspection has been cancelled it cannot be reinstated.
   

   

6. If the incorrect inspection certificate has been issued to the customer via email or hard copy, the customer must be advised that the inspection certificate is invalid and should be destroyed or returned to the AIS.
7. The vehicle inspection must be re-entered with the correct information and reissued to the customer.

Contact us

If you experience any issues, contact the help desk between 8:30am and 4:30pm, Monday to Friday.